AMP Super: who insures your cover, and how to reach them
AMP Super runs more than one insurer at the same time. TAL covers the default, MySuper and personal side. Legacy SignatureSuper employer plans sit with MetLife, AIA Australia, Acenda or Zurich, and AMP publishes a separate current insurance guide for each of them. So AMP is the one fund in this directory where the fund name does not settle the question. Your own statement is what names your insurer.
Who underwrites the cover
TAL Life Limited, ABN 70 050 109 450, AFSL 237848, for AMP Super's default, MySuper and personal cover. Legacy SignatureSuper employer plans sit with MetLife, AIA Australia, Acenda or Zurich instead.
AMP Super is the fund. The insurer is a separate organisation with its own records, and which insurer that is depends on which AMP book your account sits in. TAL is named for the default, MySuper and personal cover. Four other insurers are named for legacy SignatureSuper employer plans, so on those plans the answer is read off the plan, never off the fund name.
AMP's claims page tells members to check their welcome letter or annual statement for the details of their insurer. That instruction is there for a reason: AMP publishes six current insurance guides for this fund, two TAL guides and one each for MetLife, AIA Australia, Acenda and Zurich.
Two of those names have changed over the years, which is why older paperwork can look like it names a sixth and seventh insurer. Acenda was called MLC Limited until 2025. Zurich took on the OnePath Life book in 2022, so a SignatureSuper document that says OnePath is pointing at Zurich today.
Because of all that, treat the insurer on any particular AMP account as unknown until the statement for that account has been read. Your statement is the document that settles it, and it is the one to have in front of you when you call.
AMP's default and personal cover moved to TAL on 1 April 2024. Before that date it sat with Resolution Life Australasia Limited, ABN 84 079 300 379, and AMP's own register of significant event notices records the change. So a claim on an event from before 1 April 2024 on the default or personal side may still sit with Resolution Life. Legacy SignatureSuper employer plans are a separate matter again, because those plans did not move: they still sit with MetLife, AIA Australia, Acenda or Zurich today.
Which insurer applies to you depends on when the event happened, not on who the fund uses today. If your condition started or you stopped work some time ago, ask who held the policy then. This directory records who insures what. It does not say what any policy covers, whether cover applies to a situation, or whether a claim would be paid. Those are decided by the policy terms and by a person's own circumstances, never by a list.
What cover types the guide describes
The current AMP Super insurance guide describes these types of cover:
- Death cover, including terminal illness
- Total and permanent disability (TPD) cover
- Income protection
That is a list of what the document describes, not a list of what is on any particular account. Which of these you hold, and whether it is still active, are facts about your own account, and the fund can read both to you over the phone. What any of it would do in your situation is a question for the policy and for licensed professionals, not for a directory.
How to make contact
General line: 131 267. A dedicated claims line is not verified.
131 267 is a general advice line. A dedicated claims line was not confirmed at the checked date.
The fund's current insurance guide: AMP personal insurance guide, TAL. This is the fund's own document, not ours. It is the one to read, and the one to ask about by name if the version you are sent looks different.
The fund's own claims page: AMP Super insurance and claims.
Details to have ready for the fund
For a request about your account, have these details ready. The fund will tell you which details and identity checks it needs.
- Your membership or client number, if known. If it is missing, ask the fund to help locate your account.
- Your full legal name.
- Your date of birth.
- Your current address.
- An earlier address used when the account opened, if known and the fund's details may be outdated.
Call using the fund's official contact details above, or use its secure app or member portal where it offers enquiries. Ask which verified secure channel accepts historical insurance and document requests; not every app accepts the complete request. Keep these identity details for the fund; do not enter them on this page.
If someone is helping, ask which authority process the fund accepts. Having these details does not give another person access to the account or its records.
The phone call
This is the call that tells you what you hold and who holds it. It is free, and you are asking for facts about your own account.
"I'd like to know what insurance is attached to my account, whether it is still active, and can you send me the policy documents."
"And can you tell me which insurer holds the policy, and which insurer held it when my condition started?"
The first sentence is the one that gets you everything, and it works on any fund. The second is the one most people never think to ask, and it is the one that tells you which organisation you are actually dealing with. If you have had more than one job, you may have more than one fund, and each one is worth the same call.
What to ask AMP Super
- Which insurer holds the policy for my account, and what is its full legal name?
- Which insurer held the policy on the date my condition started, or the date I stopped work?
- Which insurance guide applies to my account, and can you send me the version that was current then?
- Is the cover on my account still active, and when did each type of cover start?
- Do I lodge with the fund or with the insurer, and what is the first step?
- Is the claims number different from the general member line?
- Can you send me the policy document itself, not just the summary?
- My welcome letter and my statement may name different insurers. Which insurer holds the cover on my account today?
- Is my account a SignatureSuper employer plan, and if it is, which of AMP's insurance guides applies to it?
- My condition started before 1 April 2024. Which insurer holds that cover?
None of these asks anyone to judge a claim. Each one asks for something already written down.
Sources
Insurer, cover types, contact details and guide link taken from the fund's own material and checked on 16 August 2026.
https://www.amp.com.au/superannuation/insurance-in-super/make-a-claim
The dates in the note about earlier insurers come from these:
Underwriting arrangements change at short notice. If your fund tells you something different from this page, your fund is right, and we want to know: tell us and we will check it.
Where to go next
- Every fund and its insurer, including what to do if your fund has merged into another.
- "Do I have insurance somewhere?" if you are not sure you hold anything at all.
- How to find out what cover you hold, step by step.
If something here has changed since it was checked, tell us and we will fix it: contact.
Which of these sounds like where you are?
I don't know where to start
The whole interview from the first question, with nothing assumed and nothing pre-filled. Not knowing where to start is a situation this tool is built for, not a failure to have picked a better door.
I'm looking into this for someone else
For a partner, a family member or a friend. Question one asks who this is for, and the answer changes the page: what a fund or a scheme will tell you today without any paperwork, and what waits for a signed authority. Most of it can be done without them.
I'm on workers comp, the TAC (Transport Accident Commission), Comcare or the DSP (Disability Support Pension)
For a reader who already knows who pays. Picking the scheme here fills question 3, and the interview goes straight to what has arrived and what has changed.
My payments have stopped or changed
Starts from the money. The payments-stopped event is ticked at question 2, and the next question is who pays, because who pays decides whose published rules the change runs under.
I've had a letter and don't understand it
I heard the rules changed and I don't know if it's about me
Rules change, and most changes only reach claims first made on or after a set date. The interview asks roughly when the claim was made, and the page names the rules it drew and the date each one was checked. Not knowing that date is a normal answer, and the page names who can tell you.
I've been off work a long time
Most of what this tool can show runs on time from when work stopped. The stopped-work event is ticked at question 2 already, and the interview asks who pays, then the month and year work stopped.
I want to know what insurance I might have
The super branch. Insurance is commonly attached to super accounts, including accounts since closed, merged or rolled over, and what is attached to an account is a question a fund can answer without any claim existing. This door asks who pays now, the date work stopped, and the funds held around then.
My situation isn't one of these
Including Western Australia, Tasmania, the Northern Territory and the ACT
Situations this tool does not describe yet.
This tool draws the published timetables it has checked: workers compensation in Victoria, New South Wales, Queensland and South Australia, the TAC, Comcare and the DSP. If the situation is not in that list, this page will not guess at it.
For Western Australia, Tasmania, the Northern Territory and the ACT: we have not checked those rulebooks yet, so no scheme timetable is drawn for them. The parts that are national still apply: super, insurance inside super, and Centrelink. The interview can still run for those parts, and the page it builds says plainly which parts have not been checked.
Whatever the situation, three routes are open and free: the claims line printed on any letter about the claim, the member line of any super fund held when work stopped, and Legal Aid in every state and territory.
Enquiries open soon. When they do, the contact page is where to reach us: we'll explain which doors exist for your situation and, if you want, introduce you to a firm on our panel. You never pay us. Panel firms do.
We try twice, then we stop. There is no third call and no marketing list.