Terms of use

Draft. This page is a working draft awaiting legal review. The reviewed version will replace it before launch.

What this site is

ClaimsGuide provides general information about Australia's income support and insurance systems, and introduces people who ask to licensed firms on its panel. Nothing on this site is legal or financial advice. We do not assess claims or entitlements, and nothing here means you have, or do not have, a claim.

No financial services licence

ClaimsGuide Australia Pty Ltd does not hold an Australian Financial Services Licence. We provide factual information only and introduce you to licensed professionals for advice.

How we are paid

Panel firms pay ClaimsGuide a fixed fee when we introduce someone they take on as a client. You never pay us. The full explanation is at how we get paid.

Ownership and related parties

[DRAFT. Legal wording pending review. This section will disclose that ClaimsGuide Australia Pty Ltd is related by common ownership to one of the firms on its panel, identified by its registered legal entity name. Consumers are free to choose any firm, and the fixed fee we receive is the same whichever panel firm acts.]

Content and sources

We stamp factual claims with the date we checked them and link to their sources. If you find something wrong, tell us and we will check it: contact.